9903856227

ascentinfocare@gmail.com

Frequently Asked Questions

Here is a list of Frequently Asked Questions (FAQs) that could be helpful for prospective students at Ascent Infotech Computer Training Institute:

What are the office hours of Ascent Infotech?

Our office hours are from Tuesday to Sunday, 10:00 AM to 1:00 PM, and in the evening from 5:00 PM to 9:30 PM. The centre remains closed on Mondays and a few public holidays.

How can I contact the administration for course-related queries?

You can contact us via phone or WhatsApp at our official number, email us at our provided address, or visit our office during working hours. Contact details are available on our website.

Call or WhatsApp: 9903856227/9831356227

Email: ascentinfocare@gmail.comWebsite: https://ascentcomputer.co.in/
What documents are required for course enrollment?

For enrollment, students typically need to submit a copy of -

ID proof (any Aadhar Card, Voter ID, etc.)2 copies of passport-size photographsare needed to fill out an enrolment form (the institute will provide that at the time of enrolment).Enrollment Fee: ₹ 300/-
Can I reschedule or cancel my classes?

Yes, you can reschedule classes based on availability by contacting the administration by phone or WhatsApp. For cancellations, please refer to our cancellation policy.

What is the refund policy for course fees?

Refunds are governed by our refund policy, which may vary depending on the course and specific circumstances. Typically, refunds are granted only if the cancellation is made before the course begins or within the first two classes. Please note that deductions for administrative fees may apply.

Is there a student grievance redressal system?

Yes, we have a formal grievance redressal system. Students can raise concerns or complaints by submitting a written request to the administration, and it will be addressed in a timely manner. Generally, a telephonic conversation with our officials can easy to resolve the issue if arises.

Contact: 9831356227/7003433886 | Email: ascentinfocare@gmail.com | sougata2007@gmail.com

How do I apply for a leave of absence during the course?

Yes, you can. To apply for leave, students must submit a request by phone or WhatsApp to the administration, stating the reason and duration of the leave. Approval will depend on the course requirements and attendance policy. Institute will provide maximum 2 months leave approval as per the specific terms and conditions. If no prior notice is given, the registration will be cancelled, and the student will need to enroll again.

Can I customize the class timing and course duration?

Yes, we provide flexible class timings and course durations to fit your schedule and learning pace. If a student is unable to attend a class for any reason, the institute will offer an alternative date to make up for the missed session. Ascent InfoTech is one of the institutes that offers a “Zero Class-Bunk” policy, ensuring students can complete their coursework without missing any classes.

What are the operating hours of Ascent Infotech Computer Training Institute?

Our centre operates from Tuesday to Sunday, with the following hours:

10:00 AM to 1:00 PM5:00 PM to 9:30 PM

The centre remains closed on Mondays.

Note:
At our Tollygunge Branch, Sunday evening classes are closed for all general courses. However, classes for Hardware & Networking, CAD, and Interior Designing will continue as scheduled.At our Amtala Bishnupur, South 24 Parganas Branch, the centre is open on Sundays from 4:00 PM to 8:30 PM for all courses.

What is the duration of each class?

The duration of each class varies depending on the course. Typically, sessions last between 1 to 2 hours, with a minimum class duration of 1 hour.

What is the student-to-teacher ratio in your classes?

We maintain a 1:1 student-to-teacher ratio for personalized attention, and also offer small group study (maximum 3 – 4 heads) options.

Who will teach me, and what is the standard of the faculty at Ascent Infotech?

At Ascent Infotech, our courses are taught by highly qualified and experienced industry professionals (minimum 5 years of experience in related fields). Our instructors have extensive knowledge in their respective fields and hold relevant industry certifications. They bring a blend of academic expertise and real-world experience to the classroom, ensuring that students receive practical, hands-on training. Our faculty is committed to providing personalized attention, staying updated with the latest industry trends, and preparing students for successful careers in the IT and design industries.

We offer a wide range of job-oriented courses, including Programming Languages, coding classes, Full-Stack Web Development, Data Science, basic computer training courses, Data Science, Financial Accounting courses, 2d and 3d CAD courses and also training on School level Computer Education (Class UKG to XII), different diploma courses and also provide coaching or tuition for BCA, B-Tech courses & DOEACC courses.

Yes, we offer anytime admission, allowing you to start your course at a time that suits you best.

For school students, we recommend enrolling just after the final examinations or at the beginning of the educational year (which may vary depending on the board). This timing is usually the best for managing both school and training effectively.

  • For Class UKG to VIII: ₹ 6000/- yr.
  • For Class IX to X: ₹ 7200/- yr.
  • For Class XI to XII (Computer Application): ₹ 8400/- yr.
  • For Class XI to XII (Computer Science): ₹ 9600/- yr.

Yes, the institute will provide comprehensive study materials, including:

  • Printed notes
  • Screen-recorded video tutorials
  • Links to recommended online videos
  • Handwritten notes

This ensures you have various resources to support your learning throughout the course.

Fees must be paid on or before the 15th of each month. Fee payments can be made via cash, bank transfer, or online payment gateways.

Yes, we offer three flexible payment options:

  1. Part Payment: You can pay every month, where the monthly fee is calculated by dividing the total course fee by the course duration.
  2. Full Payment: Pay the entire course fee at enrolment and enjoy up to a 15% discount.
  3. Customised Payment Plans: We also offer the option to customise your payment plan. We can talk about the instalments or alternative payment options with our administration.

Yes, late fee payments may incur penalties. We encourage timely payment of fees. Students are kindly requested to pay their monthly fees by the 15th of each month.

If payment is delayed, a late fee of Rs. 50/- per week will be charged. Please contact the administration for more information regarding specific deadlines and late fee charges.

Fees must be paid on or before the 15th of each month. Fee payments can be made via cash, bank transfer, or online payment gateways.

Yes, we offer three flexible payment options:

  1. Part Payment: You can pay every month, where the monthly fee is calculated by dividing the total course fee by the course duration.
  2. Full Payment: Pay the entire course fee at enrolment and enjoy up to a 15% discount.
  3. Customised Payment Plans: We also offer the option to customise your payment plan. We can talk about the instalments or alternative payment options with our administration.

Yes, late fee payments may incur penalties. We encourage timely payment of fees. Students are kindly requested to pay their monthly fees by the 15th of each month.

If payment is delayed, a late fee of Rs. 50/- per week will be charged. Please contact the administration for more information regarding specific deadlines and late fee charges.

Students may request a refund for the following reasons:

  • Course cancellation by the institute.
  • Medical emergencies (with appropriate documentation).
  • Relocation (above 10 km. away from the institute.) with proof of new address.
  • Refund requests must be submitted in writing.
  • Refund requests should be made within 7 days of the course start date.
  • Refunds will be processed within 3 to 7 working days of approval.
  • Full Refund: If a student withdraws before the course starts date.
  • Partial Refund: If a student withdraws after the course has started:

75% refund within the first week.

50% refund within the second week.

No refund after two weeks.

Registration fees, materials fees, and any administrative charges are non-refundable.

Students may transfer from one course to another within the same term without incurring additional fees, subject to course availability. This process can be easily managed with a few adjustments, and Ascent Infotech is committed to facilitating this transition.

It is important to note that the transfer process depends on several key factors, such as:

  • The courses involved in the transfer (which course the student switches from and to).
  • Whether there are similarities between the two courses.
  • The difference in course fees.
  • The stage at which the student is requesting the transfer.

These considerations play a vital role in ensuring a smooth course transfer.

  • Submit a written request to the administration office or via email.
  • Include student name, course details, reason for refund, and any necessary documentation.
  • Provide a contact number and email address for further inquiries regarding the refund policy.

  • This policy is designed to ensure fairness for both the institute and the students, promoting a

  • positive learning environment while allowing flexibility for unforeseen circumstances. It’s important to communicate this policy clearly at the time of enrollment to avoid misunderstandings.

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